Privacy Policy

Introduction

Welcome to Ice Cultures. We are committed to protecting your privacy and ensuring that your personal information is handled in a safe and responsible manner. This Privacy Policy outlines the types of personal information we collect, how we use and protect that information, and your rights regarding your personal data.

Information We Collect

We collect information from you when you visit our website, register on the site, place an order, subscribe to our newsletter, or fill out a form. The types of personal information we collect include:

Personal Identification Information: Name, email address, phone number, shipping address, billing address, and payment information.
Non-Personal Identification Information: Browser type, IP address, time zone, and cookies information.
Purchase Information: Details of the products you have purchased, order history, and product preferences.
Communication Information: Any communication or queries you send to us, including emails and messages.

How We Use Your Information

We use the collected information in the following ways:

To Process Transactions: To process your orders, manage payments, and deliver the purchased products to you.
To Improve Customer Service: To respond to your customer service requests and support needs more efficiently.
To Personalize User Experience: To understand how our users as a group use the services and resources provided on our site.
To Send Periodic Emails: To send you information and updates pertaining to your order, occasional company news, updates, related product or service information, etc.
To Improve Our Website: To improve our website offerings based on the information and feedback we receive from you.

How We Protect Your Information

We implement a variety of security measures to maintain the safety of your personal information when you place an order or enter, submit, or access your personal information. These measures include:

Secure Socket Layer (SSL) Technology: All sensitive information is transmitted via SSL technology and then encrypted into our payment gateway providers’ database.
Restricted Access: Access to your personal information is restricted to employees who need to know such information to perform their job duties.
Regular Security Audits: We conduct regular audits to identify and mitigate potential security risks.

Sharing Your Information

We do not sell, trade, or otherwise transfer your personally identifiable information to outside parties except for trusted third parties who assist us in operating our website, conducting our business, or servicing you, so long as those parties agree to keep this information confidential. We may also release your information when we believe release is appropriate to comply with the law, enforce our site policies, or protect ours or others’ rights, property, or safety.

Your Rights

You have the following rights regarding your personal information:

Right to Access: You can request a copy of the personal data we hold about you.
Right to Rectification: You can request correction of any inaccurate or incomplete data we hold about you.
Right to Erasure: You can request the deletion of your personal data where there is no good reason for us continuing to process it.
Right to Object: You can object to the processing of your personal data where we are relying on a legitimate interest (or those of a third party) and there is something about your particular situation which makes you want to object to processing on this ground.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. We will notify you of any changes by posting the new Privacy Policy on this page. You are advised to review this Privacy Policy periodically for any changes.

If you have any questions about this Privacy Policy, please contact us at:

Ice Cultures
Email: info@icecultures.com
Phone: +1 (281) 748 6655

Thank you for trusting Ice Cultures with your personal information. We value your privacy and are committed to protecting it.